Commission is earned only on qualifying customer payments. The default 12-month window is a maximum entitlement, not 12 guaranteed payments.
Partner
Customer
Rate
Duration
Start
Expiry
Status
Open Partner Commissions to load.
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Commercial operating model
BOM manages fewer, bigger, more complex accounts. BDE owns new-business acquisition and social engagement. CAM manages more numerous smaller accounts and is not a sales role. Attribution is never collapsed into a single owner.
BOM Fewer, bigger, strategic / complex accountsBDE Acquisition, conversion, social engagementCAM More smaller accounts · non-sales
Staff commission thresholds and rates are Admin-configured policy. They are not hard-coded. BDE owns the formal Partner channel. CAM owns the grassroots Ambassador channel. BOM owns strategic / institutional accounts and commercial conflict resolution.
Code
Role
Country
Currency
Threshold
Rate
Method
Effective
Version
Commission periods
BOM conflict register
Weekly Sales & Market Focus Planner lives in the Customer Acquisition Engine. Management sets the primary sector for each day. Staff may still pursue genuine time-sensitive opportunities outside that sector.
Organisation
Fit
Priority
Persona
Email
Day
Primary industry
BOM
BDE
CAM
ICP
Override
Coverage radius is market intelligence. It does not automatically lock a territory unless management enables a separate territory-lock policy. Miles and kilometres are both supported.
Code
Scope
Country
Radius
Effective
Lock
Every number is drillable. Commission is not calculated from activity, planner compliance, or prospect counts.
Prospect register is the CAE/CRM record. Market candidates stay separate until staff accept them.
Area opportunity queue
ID
Organisation
Type
Class
Status
Quality
BDEs own new-business acquisition: prospecting, qualification, conversion, the formal Partner channel, and social-media engagement. After conversion they handover routine account management. Partner and Ambassador are different channels.
BDE
Qualified partners
Activated
Partner MRR
Direct revenue
Commission
Score
Pace
BOM is the most senior of the three commercial roles. Performance has two groups: strategic / complex account-portfolio health and new institutional business. Allocation uses weighted workload, not account count.
BOM
Accounts
Weighted load
Utilisation
Retention
Pipeline
Revenue
Commission
Score
Pace
CAM is not a cold-sales role. CAMs manage more numerous smaller / standard accounts, early-stage customer service, and the grassroots Ambassador channel. Indirect revenue (Ambassadors, referrals, expansion) is measured against a configurable policy threshold. Technical Support remains a separate function.
CAM
Accounts
Weighted load
Utilisation
Ambassadors
At risk
Indirect revenue
Commission
Score
Pace
Weighted capacity measures account-management workload. Automatic allocation is the default; management resolves exceptions and strategic transfers.
Manager
Role
Country
Accounts
Weighted load
Capacity
Utilisation
Remaining
Status
Available
Country and regional reporting lines. Hierarchy is organisational — CAM does not need BDE approval for routine account management.
Elinom Ambassador Programme is the umbrella. NYSC, internships, graduate programmes and campus ambassadors remain distinct types.
User Management
Elinom staff accounts
User
Email
Role
Last Login
Status
Actions
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Departments & Teams
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Roles & Permissions
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Bundle & Pricing Management
Authoritative catalogue, market prices, promotions, and commercial dashboard. Customers never submit a price.
Commercial control centre
Price books, AI recommendations, and add-ons. AI never changes plan entitlements.
Bundle
Industry
Modules
Markets
Versions
Active
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No Subscription Accounting
Country commercial configuration for Elinom No Subscription Accounting. Values are independent per country and never converted from NGN.
Country offer
Recalculate usage
Country
Currency
Setup fee
Allowance
Monthly fee
Enabled
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Subscription Management
—
Active
—
—
Trial
—
—
Expired
—
—
MRR
—
#
Company
Contact
Plan
Status
Started
Expires
Amount / mo
Actions
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Showing — of — subscriptions
1
Manage Subscription
Pricing Plans
Create new plans or adjust pricing for Starter, Growth,
Professional and Enterprise tiers.
Plan
Type
Market
Price / mo
Status
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Modules & Stripe Mapping
Paste each Stripe Product ID (prod_xxx) so paying
for that product automatically provisions module access. Get
IDs from
Stripe Dashboard → Products.
Module
Code
Status
Stripe Product ID
Actions
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Tiered Module Subscriptions
Configure per-module subscription tiers, features, and pricing.
Only modules set to tiered display multiple plans to customers.
Module
Model
Plans
Actions
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Tier
Slug
Order
Public
Active
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Logins (24h)
—
Failed (24h)
—
Success Rate
—
Unique IPs (24h)
—
Open Flags
—
Critical Flags
—
OTP Requests (24h)
—
New Devices (7d)
—
Time
User
Status
IP / Country
Device
Browser / OS
Flags
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Top
targeted accounts
Username
Attempts
—
Top attacker IPs
IP
Attempts
—
Recent failed events
Time
Username
Reason
IP
Country
Browser
—
Requested
—
Verified
—
Failed
—
Locked
—
Time
User
Channel
Event
IP
Location
Detail
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Time
Actor
Action
Target
IP
Location
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Time
Type
Severity
User / IP
Description
Status
Actions
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Accounts are auto-suspended after 5 consecutive
failed logins (lifted automatically after 12 hours). Accounts
with 8+ failures and no successful login are
hard-blocked and require manual review below.
Hard-Blocked Accounts
0
User
Email
Total Fails
Last Success
Reason
Updated
Action
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Auto-Suspended Accounts
0
User
Email
Consec. Fails
Suspended Until
Last Success
Updated
Action
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Support Tickets
AI ticket triage
Same advisory triage as Operations Hub. Staff must approve before privileged actions.
Tickets
ID
Subject
Requester
Category
Priority
Status
AI
SLA
Created
Action
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BOM Command Centre
Weighted portfolio for Business Operations Managers. Capacity is not raw account count.
My portfolio
Organisation
Status
Health
Risk
Weighted pts
Go-live
Open this page to load your portfolio.
Management analytics
Product Feedback
Submissions
Ref
Title
Module
Category
Rating
Status
Priority
Tenant
Created
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Complaints
Partner complaints
ID
Subject
From
Partner
Severity
Status
Filed
Action
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Analytics
—
New Signups (30d)
—
Churn Rate
—
ARPU
—
NPS Score
Detailed analytics charts coming soon
Jobs Board Monitoring
—
Total Postings
—
Open
—
Active Sources
—
Countries
Moderation Keywords (CSV)
Upload a CSV with columns: keyword, category, action,
severity, is_active, notes
No CSV imported yet.
—Total Keywords
—Active
—Review Rules
—Block Rules
CSV Preview
Keyword
Category
Action
Severity
Upload CSV and click Preview
Active Keyword Rules (latest 100)
Keyword
Category
Action
Severity
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By Source
Source
Count
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By Country (top 25)
Country
Count
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Recent Postings (latest 50)
Title
Company
Country
Source
Status
Posted
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Trust & Safety
—
Total Employers
—
Pending Reports
—
Critical (≥200)
—
Suspended
—
Blacklisted
—
Trusted
—
Pending Verif.
Pending Reports
Type
Employer
Posting
Severity
Filed
Action
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High-Risk Employers
Employer
Score
Band
Level
Reports
Action
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Pending Employer Verifications
Employer
Business Name
Reg #
Submitted
Action
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Recent Moderation Actions (latest 30)
Action
Employer
Source
Risk Score
Reason
By
When
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Prints Monitoring
—
Total Orders
—
Print Jobs
—
Templates
—
Revenue
Orders by Status
Status
Count
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Jobs by Status
Status
Count
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Delivery Methods
Method
Count
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Recent Print Orders (latest 50)
Order #
User
Status
Delivery
Urgent
Total
Created
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Marketplace Monitoring
—
Total Stores
—
Products
—
Orders
—
Revenue
Stores by Status
Status
Count
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Stores by Country (top 25)
Country
Count
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Store Types
Type
Count
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Orders by Status
Status
Count
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Recent Stores (latest 25)
Name
Slug
Country
Type
Status
Visible
Created
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Recent Orders (latest 25)
Order #
Store
Status
Total
Created
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Zuto Modules
All Zuto verticals are monitored from this page. Staff operate Coming Soon and review queues here —
no new public hosts. Live rides stay behind mobility_live_rides.
Verticals
Vertical
Domain
Staff status
Pending
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Build order (staff)
—
—
Cities
—
Drivers
—
Waitlist
Gated
Live rides
—
Open incidents
—
Critical incidents
—
SOS activations
—
Open authority requests
Cities (Coming Soon states only)
City
State
Readiness
Blockers
Change state
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Driver queue
Email / phone
City
Status
Founding
Next status
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Passenger waitlist
Name
Email
City
Source
Joined
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—
Creators
—
Published
—
Drafts
—
Open reports
—
Copyright cases
—
Promote requests
Rights, copyright, editorial placement and payouts stay on the shared Elinom Control tools. Paid placement must stay labelled separately from editorial features.
Creator applications
Handle
Name
Verify
Badge
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Copyright queue
Reference
Title
Status
Claimant
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—
Packages
—
Pending packages
—
Suppliers
—
Pending suppliers
Package queue
Title
Destination
State
Published
Actions
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Supplier queue
Organisation
Capability
Country
State
Actions
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Zuto Product Syndication
New structured products only. Enabling syndication never backfills a vendor’s existing catalogue. Social promotion stays a separate workflow.
Activations
Vendor
Enabled
Boundary
Store
Country
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Sync failures (retry does not backfill)
ID
Product
Retries
Error
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Audit
When
Vendor
Event
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NGO & Verticals
—
Total Tenants
—
NGO (faith)
—
Education
—
NGO / Foundation
By Vertical
Vertical
Count
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By Plan
Plan
Count
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Recent NGOs (latest 25)
Name
Slug
Plan
Created
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Recent Tenants — All Verticals (latest 50)
Name
Slug
Vertical
Plan
Created
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System Health Monitor
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Error Message
Customer Email
Tenant / Business
Module
Severity
Time
Status
Action
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Trust, Payments & Compliance
Payment methods and Elinom Verified come from live system state. This screen can hide them, not invent them.
Configurations
Scope
Brand
Country
Module
Tenant
Status
Version
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Rule editor
Sections
Legal and customer links
One per line: section|label_key|Label|/path-or-https-url
Social links
One per line: channel|https://url|Label. Empty channels are not shown.
Policies (required before a badge can appear)
Payment display
Hide codes only. Adding a code here cannot enable an unsupported gateway.
Trust presentation
Business identity visibility
Custom text
Preview
History
Version
Actor
Note
When
Select a configuration.
Elinom Choice
Trusted recommendations from platform evidence. Advertising and sponsored placement stay separate.
—
Engine
—
Awarded
—
Retained
—
Insufficient data
—
Suspended
Type
Entity
Country
Status
Confidence
ServiceHub — Platform operations
Engineering Operations deadline is configuration, not code. Historical submissions keep the deadline that applied at the time. Published catalogue and DR playbooks copy into tenant ServiceHub. The Technical Team list is the only source QA Resolution can assign from.
QA inspector — any product URL
ServiceHub is product-agnostic. Reviewers paste any http(s) URL into QA Resolution. The inspector viewer opens it even when the site refuses a raw iframe.
Optional shortcuts are bookmarks, not a product catalogue. Block ServiceHub itself and admin.elinomtech.com from being inspected.
Surface
Path
Group
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Technical Team
Add every technical person here: Developer, Technical, Analyst, Cyber Security, Systems Security Auditor, and Engineering Manager.
QA Resolution selects one person from this list for each bug. That person owns the fix, regression test, migrations, and video walk-through after implementation.
Assignment duties
Name
Discipline
Team
Duties
Status
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Engineering Operations → Progress Reporting Rules
Reporting weekdays
SLA targets
Set response and resolution time for each priority. Saving creates a new version and leaves earlier tickets unchanged.
Priority
First response (minutes)
Resolve by (minutes)
Clock
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Effective from
Version
Rules
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Performance band labels
These names appear on Performance Intelligence. They do not invent an employee score and do not rewrite history.
Band
Up to (%)
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Effective from
Version
Bands
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Policy history
Effective from
Deadline
Timezone
Expected URLs
Late behaviour
Version
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Service catalogue playbooks
Published request types appear in tenant ServiceHub → Service Requests.
Request type
Published
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Disaster recovery playbooks
Published critical services and recovery plans copy into tenant ServiceHub → Disaster Recovery.
Service
Recover within
Data loss limit
Published
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Operations workbook
Import the technical operations Google Sheet into a tenant workspace. Share the sheet as Anyone with the link → Viewer, or paste the CSV. Staff map onto Membership and HR Employee. Tasks become ServiceHub tickets. Confidential HR fields are never written.
Brand & Communications
Configure approved social accounts, brand profiles, signatures and banners once. Missing accounts hide automatically. Save does not publish.
Customers remain responsible for approving legal wording. Configured text does not guarantee compliance.
Social media accounts
Platform
Brand
Country
URL
Status
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Account editor
Live preview
Brand profiles
Key
Legal name
Status
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Signature templates
Name
Status
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Campaign banners
Name
Window
Status
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Legal disclaimers
Title
Country
Status
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Analytics
Clicks on published social icons and campaign banners. Counts are anonymous — no visitor names or emails.
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Audit history
When
Who
Detail
Action
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System Settings
Platform
Security & Access
Notifications
Billing
Control section access
Section checkboxes remain for quick grants. Full enterprise
control lives under Staff Access and
Roles & Permissions: roles, country scope,
assigned accounts, temporary elevation, and explain-access.
New accounts still have no access until a role
or permission is granted. Super Admins keep platform-wide
authority and are audited.
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Chat Monitoring
—
Total Threads
—
Open
—
Pending
—
Urgent Open
—
Total Unread
—
Active Automations
Conversation Threads
Channel
Participant
Subject / Preview
Status
Priority
Unread
Last Message
Owner
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Vendor Management
Live
—
Total Vendors
—
Active
—
Pending Approval
—
Total GMV
Store
Owner
Country
Plan
Status
Verified
Actions
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Crypto Management
Live
—
Total Wallets
—
KYC Approved
—
KYC Pending
—
Pending Transactions
Wallets & KYC
Wallet
User
KYC
Verified
Actions
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Pending Transactions
Transaction
Type
User
Status
When
Actions
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Marketing & advertising
Operator workspace is marketing.elinomtech.com. Configure service providers, packages, and advertising adapters here. Prices stay on subscription/bundle price books. Production ad credentials must not be stored in staging.
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Communications
Central operations control plane for Elinom Connect. Tenants request Call / SMS / WhatsApp. Staff decide which providers are allowed. Conversations stay in the existing CRM inbox.
Providers
Credentials are never shown. Status is Configured, Missing, or Invalid.
Provider
Status
Health
Voice
SMS
WhatsApp
Credentials
Usage
Actions
Channel
Country
Order
Active
Provider
Health
Success
Failure
Latency
Last check
Number
Tenant
Status
Country
Country
Retail / mo
Wholesale / mo
Margin
Active calls are not terminated. Only new traffic is blocked.
Roles & Permissions
Roles are collections of permissions. Application logic checks resource.action, never a job title.
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Role
Members
Staff Access
Roles, country/region scope, assigned accounts, MFA, and last login. Default deny — access is granted deliberately.
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Access Requests
Staff can request extra permissions. Approvers can only grant what they themselves may delegate.
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Temporary Access
Time-boxed elevation expires automatically. No manual cleanup.
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Access Reviews
Periodic confirmation of privileged access. Dormant accounts are flagged, never auto-deleted.
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Access Audit
Append-only history of role and permission changes.
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AI Management
Platform administration for Elinom Copilot. Switch approved models, review usage, and keep conversational intelligence on the existing Copilot layer. This is not a separate chatbot product.